Welcome to Huangshan Violet Biotechnology Co., Ltd.!

黄山市紫罗兰生物科技有限公司

Satisfaction

  The company mainly produces silane-based pharmaceutical raw materials and pharmaceutical intermediates  

CONSUMER SATISFACTION SURVEY
　　
Investigation item 1
ITEM Customer evaluation
Satisfaction Quite satisfied Basically satisfied Dissatisfied
QUALITY Performance
Package
Stability
SERVICE Transportation
Customer communication
Prompt Delivery
Reputation
Investigation item 2
ITEM Customer evaluation
Good Average Lack Bad
Cost performance
Investigation item 3
Request and Adive:
Customer Signature:
Date:
CONSUMER SATISFACTION SURVEY ANALYSIS
1.Questionnaire scoring method
ITEM1:Satisfaction 10
　　　 Quite satisfied 8
　　　 Basically satisfied 6
　　　 Dissatisfied 4
ITEM2:Good 30
　　　 Average 25
　　　 Lack 20
　　　 Bad 15
ITEM3 None scoring
2.Delivery performance scoring method
No. ITEM TOTAL SCORE METHOD SCORE
1 Delivery batch pass rate 40 Error once,deduct 10
2 Customer complaint 30 Complain once,deduct 10
3 Customer communication 30 Misundestanding once,deduct 5
Delivery Score:
3.Customer satisfaction evaluation
Customer satisfaction total score= Method:total score＝(Customer perception score－Delivery Score)/2
The responsible departments should be based on the "corrective and preventive control procedures" to analyze the reasons, take corrective measures;
2:for the customer's suggestion, the sales department should return the information to the relevant departments within one working day after the customer returns this form, and give the feedback to the customer within 5 working days.
Preparation (Sales Department) / date:
Audit (Guan Dai) / date:

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